OPERATIONS CONNECTORS
Security, Compliance & Monitoring
6 of 7Integrate operational systems with confidence using secure connectivity, tenant-scoped access, compliance controls, end-to-end observability, auditability and incident-response practices.
Security ArchitectureComplianceAccess ControlMonitoring & ObservabilityAudit & TraceabilityIncident Handling
Security Architecture
1
External System
ERP, supplier, WMS, HR, payer or partner
2
Secure Connectivity
TLS/mTLS, VPN/private link, SFTP and allowlisting
3
Mediloop Connector
Authentication, validation, mapping and security controls
4
Event & Workflow Layer
Retries, DLQ, monitoring, correlation and audit
5
Mediloop Services
Tenant-scoped operational services and access control
6
Destination System
Authorized ERP/finance/inventory/procurement destinations
Authentication & Access Control
OAuth 2.x / OIDC for applicable user/partner-delegated APIs
mTLS or scoped service credentials for system-to-system integrations
Tenant isolation and least-privilege authorization
Short-lived credentials, managed secrets and rotation
Just-in-time partner access where operational processes require it
Separate external-provider credentials from Mediloop access tokens
Compliance
| Area | Operational requirement | Implementation evidence |
|---|---|---|
| Privacy | GDPR and applicable local healthcare/privacy rules | Data inventory, purpose, minimization, retention and access logs |
| Cybersecurity | NIS2/organizational security obligations where applicable | Risk controls, incident handling, supplier security, monitoring |
| Hosting/data protection | HDS or local hosting requirements when health data enters the flow | Hosting boundary and data classification |
| Financial/business | Accounting/claims/contractual requirements | Immutable transaction/audit evidence where required |
| Security management | ISO 27001-aligned controls where adopted | Policies, access reviews, supplier risk and audit records |
Monitoring & Observability
| Signal | Examples | Response |
|---|---|---|
| Connector health | Uptime, last sync, auth status | Alert owner / failover/runbook |
| Latency | API/event processing time | SLO trend and capacity review |
| Errors | 4xx/5xx, parser failures, partner errors | Classify retryable/permanent |
| Queues | Lag, retry count, DLQ depth | Scale or investigate stuck work |
| Reconciliation | Stock/order/invoice mismatches | Exception workflow |
| Security | Auth failures, anomalous exports, scope violations | Security alert / incident triage |
Audit & Traceability
Correlation IDs across connector, mapping, workflow and destination calls
Immutable or tamper-evident audit records where policy requires it
Actor/service identity, tenant, source and destination recorded
Mapping/transformation version recorded for changed data
Reconciliation and manual-resolution actions logged
Retention appropriate to data class and regulatory/business obligations
Incident Handling
1
Detect
Alert from monitoring/security/data quality
2
Contain
Revoke access, pause connector or isolate route
3
Investigate
Trace correlation IDs, audit and source/destination evidence
4
Recover
Fix, replay/reconcile and validate
5
Review
Post-incident actions, reporting and control improvements
Data Protection
Encrypt data in transit and at rest according to data classification
Minimize PHI/PII in operational payloads and logs
Pseudonymize/tokenize where full identity is unnecessary
Apply retention/deletion policies per domain
Back up secrets/configuration and critical integration state securely
Do not expose credentials or sensitive integration payloads in client-side code
Partner & Supplier Security
Technical and organizational due diligence
Contractual data-processing/security requirements where relevant
Controlled scopes and partner-specific credentials
Certificate/key rotation and offboarding
Ongoing monitoring of provider/vendor changes
Document incident notification and support ownership
Developer Integration Surface
| Surface | Operation / resource | Use | Status |
|---|---|---|---|
| OAuth/OIDC | Authorization/token endpoints | Delegated or API access | Identity surface |
| mTLS/service auth | Client certificates or scoped service credentials | Machine-to-machine trust | Security surface |
| Audit | Correlation/audit records | Trace integration activity | Platform contract evolving |
| Monitoring | Metrics/logs/traces/health events | Operate connector estate | Observability surface evolving |
| Incident controls | Credential revocation / connector disable / replay | Contain and recover | Operational tooling |
Next Steps
Complete the security review, support model, monitoring thresholds and production checklist before go-live.